Why does the Open University use the term supported open learning?

The Open University prefers the term "supported open learning" to emphasize the specific tutorial and individualized aspects of its educational model.1

While the institution utilizes distance learning methods, it relies heavily on a system of prepared materials and local tutors to guide students. These tutors provide essential support by:1

• Maintaining contact via telephone, mail, or e-mail to address academic queries.1
• Facilitating optional face-to-face classes.1
• Grading assignments and leading discussion sessions.1

By highlighting these interactions, the university distinguishes its approach from models that lack direct human guidance, ensuring that the tutorial system and student-to-student engagement compensate for the absence of traditional, in-person lectures.1